Privacy Policy

Intact Roofing Ltd provides roofing services across Exeter, Bristol and the surrounding areas.

• Email: intactconstruction@icloud.com
• Phone: 01392 984254

We only collect information that helps us provide our services and respond to your enquiries. This may include:

• Your name
• Email address
• Phone number
• Your property address
• Details of the work you're enquiring about (e.g. the service you selected and any message you send us)
• Any information you send us via email, phone, WhatsApp or our contact form

We collect personal information when you:

• Fill in our quote request form
• Contact us by phone, email or WhatsApp
• Correspond with us during or after a job

We use your information to:

• Respond to your quote request or enquiry
• Arrange and carry out roofing work you've asked us to do
• Send you a written quote, invoice or related correspondence
• Answer questions or follow up on work we've completed
• Keep records for accounting, insurance and legal purposes

We do not sell your personal information to anyone. We do not use your details for marketing unless you've asked us to, and you can opt out of any marketing at any time.

We do not share your personal information with third parties, except where necessary to:

• Carry out the work you've requested (e.g. suppliers or subcontractors involved in your job)
• Meet our legal, accounting or insurance obligations
• Comply with a legal request from a court, regulator or authority

We keep personal information for as long as it's needed for the purpose it was collected — typically for the duration of the job, plus a period afterwards to cover warranty, accounting and legal requirements (usually up to 6 years, in line with UK record-keeping requirements). After that, we securely delete or dispose of it.

We take reasonable steps to keep your information secure and prevent unauthorised access, loss or misuse. This includes using secure systems for storing enquiry and job information and limiting access to those who need it to do their job.

No method of storing or transmitting data online is 100% secure, but we do our best to protect your information at every stage.

Our website may use cookies or similar technologies to help it run properly and to understand how visitors use the site. Cookies are small files stored on your device.

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the website work.

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct any information that's inaccurate or incomplete
• Ask us to delete your information, where we're not required to keep it
• Ask us to restrict or stop using your information in certain circumstances
• Ask for a copy of the information you've given us, in a portable format
• Object to how we're using your information

Our website and services are intended for adults. We don't knowingly collect personal information from children.

We may update this policy from time to time, for example if our services or the law change. Any updates will be posted on this page with a new “last updated” date.

If you have any questions about this privacy policy or how we handle your information, please get in touch. You can also exercise any of your rights by emailing intactconstruction@icloud.com or calling 01392 984254. We'll respond within one month.

If you're unhappy with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.